Shipping & Returns

Easy Returns & Exchanges

It's very important to Auburn Fine Jewelers that you are satisfied with your purchase. If you are not satisfied for any reason, simply let us know within two days of receipt and we'll work together to get the item returned for a refund.

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Returns

* Returns must be shipped within three days of delivery (excluding Sundays and postal holidays). Returns will be accepted as long as the item has not been altered, sized or customized from the original listing.

*International customers are responsible for insuring and sending return shipments, as well as paying for any duties/taxes/tariffs that Auburn Fine Jewelers is charged upon delivery. If the item in its original condition and associated duties/taxes/tariffs have been paid, a full refund will be processed.

* Returns must be sent fully insured with trackable delivery and signature confirmation. Please be sure to provide this information. Items that get lost or damaged in transit cannot be refunded.

* Starting October 11, 2019 my credit card processor will no longer refund processing fees for returned merchandise. Therefore, I now have to charge a processing fee on all returned orders. (2.9% domestic and 4.4% international)

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Shipping

* All purchases are sent out in custom boxes that have been beautifully gift-wrapped.

* Items are shipped via UPS or FedEx with full insurance.

* Import Duties

* The purchaser is responsible to pay all customs fees associated with the item being shipped. Please consult your local post office for more information regarding specific fees/tariffs to expect when receiving your item. If a package is not retrieved because of refusal to pay customs charges, NO refunds will be granted. All items will be shipped and declared with the full value stated.